UnitedHealthcare and Optum Take Action to Support People in Texas Affected by Floods
Assistance for UnitedHealthcare plan participants whose access to care or prescriptions needs may have been affected. Free emotional-support help line from Optum open to anyone.
UnitedHealthcare and Optum, the health benefits and services companies of UnitedHealth Group, are taking action to help people who may be affected by severe weather and flooding across parts of Texas.
Support includes assisting health plan participants who may need to make alternate arrangements to access care and early prescription refills, as well as offering a free emotional-support line to help people who might be affected.
Help Finding a Network Care Provider, Early Refills: Plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their medical ID cards.
For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through Friday. People enrolled in Medicaid, employer-sponsored and individual health plans (except Medicare) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.
Free Help Line: Optum, a leading health and behavioral health services company, is offering a free emotional-support help line.
